Agentforce
Agentforce
Autonomous agents on the Salesforce Platform
Design Actions, Topics, and Guardrails. Ground on Data Cloud. Ship with the Einstein Trust Layer.
Action Eval Harness Topic Router Trust-Layer Prompt
Tableau
Tableau
Natural-language analytics with Pulse
Author Pulse metrics with AI, generate viz calc fields, and grounded narrative insights.
Pulse Metric Prompt Calc-Field Assistant
Ship AI apps, huddle recaps, and channel canvases. Use Slack as the surface for in-flow nudges.
Triage Bot Thread Summariser
MuleSoft
MuleSoft
Composable integration + APIs
AI-drafted flows, API spec-to-implementation, and Anypoint copilots for integration.
Flow Drafter API Spec → Impl
Sales Cloud
Sales Cloud
AI-native selling
Call summaries, next-best-action, opportunity coaching grounded on CRM + Data Cloud.
Opp Coach Call → Notes
Service Cloud
Service Cloud
AI-first customer service
Reply drafts, case classification, Tier-1 deflection agents on Agentforce.
Reply Drafter Deflection Agent
Marketing Cloud
Marketing Cloud
Journeys, personalized by AI
Journey copy, subject-line ranker, segment builder from natural language.
Subject-Line A/B Segment from NL
Commerce Cloud
Commerce Cloud
Storefront AI
Product description drafts, merchandising copilots, semantic search on catalog.
Merch Copilot Semantic Search
Data Cloud
Data Cloud
The grounding substrate
Vector + BM25 hybrid retrieval, unstructured DMOs, and semantic caches for every agent.
Hybrid Retrieval Unstructured DMO
Revenue Cloud
Revenue Cloud
CPQ + Billing, agent-augmented
Quote assistants, contract clause extraction, and pricing-guardrail agents.
Quote Assistant Clause Extractor
Experience Cloud
Experience Cloud
Portals with embedded agents
Community copilots, member Q&A grounded on knowledge, moderator assist.
Member Copilot Moderator Assist
Net Zero Cloud
Net Zero Cloud
AI for sustainability
Emissions Q&A, report drafting, supplier-data extraction assistants.
Report Drafter Supplier Extractor
Industry Clouds
Industry Clouds
Vertical AI patterns
Health, Financial Services, Public Sector — vertical prompts and grounded workflows.
Vertical Prompt Kit Compliance Agent
Skillforce